Our Services

Kwest is proud to be a full service research agency – we take care of everything from start to finish and give expert advice along the way. Nothing is outsourced, so outstanding quality is guaranteed.

Telephone Surveys & SMS Surveys

Kwest’s in-house analytics consultants are at the forefront of market research development, keeping abreast of trends and advances in knowledge and practice.

Our analytics team has been involved in a number of projects aimed at contributing to the body of knowledge in social housing research.

Such projects include the development of a satisfaction model that takes into consideration and removes the external demographic variables of a population which are known to distort resident satisfaction.

Postal Surveys

Kwest undertakes postal surveys nationwide with mailings ranging in size from a few hundred to tens of thousands, all managed and delivered in-house.

Our postal surveys can be customised to match your exact requirements or can be developed using industry standard question sets.

Either way, we take care of everything using our bespoke design software, state of the art printers and dedicated in-house mail fulfilment centre.

Online Surveys

All online surveys are hosted by Kwest’s internal servers, which guarantees security.

Our in-house software team has worked hard in designing our online surveys to be compatible with a wide range of devices to maximise completion rates.

Kwest’s online surveys can be used in conjunction with other data collection methods to boost response rates and engage with traditionally ‘hard to reach’ population groups.

Face-to-Face Interviews

We have extensive experience of undertaking face to face research across the country, inclusive of doorstep interviews, footfall surveys and street interviews.

Whether a handful of interviews are required or several thousand, we can mobilise a highly skilled team to undertake the research.

In carrying out face-to-face projects, Kwest always has a dedicated team manager on site to ensure the highest standards.


Discussion Groups


Our discussion groups are moderated by professional members of staff who are both versed in this research methodology and have an in-depth knowledge of the project.

We work closely with the commissioning organisation to develop a discussion plan that allows for key topics to be covered whilst remaining sufficiently flexible for the research to be responsive in probing fully into areas of interest.

Our discussion group report provides a detailed review of the session together with themes and action planning starting blocks.